If you experience any of the following issues, you may need to remove and re-install your printer device: “Printer settings not supported” message, partial coupon print, weird symbol output, enlarged coupon print, or coupon print appears in printer queue but will not print out.
Follow these steps to remove your printer device:
1
Click on the apple icon and select Systems Preferences.
2
Select Printers & Scanners.
3
Your default printer should appear on the list. Highlight the printer you wish to remove and click the minus icon (-) to remove it.
4
Select Delete Printer to remove your printer device.
Follow these steps to re-install your printer device:
5
Under Printers & Scanners, select the plus icon (+).
6
If you have multiple printers, a list of printers will appear, then select the name of your printer and click Add.
7
After you added the printer, your Default Printer will be assigned to Last Printer Used. Click the drop-down arrow and select the name of the printer you wish to assign as the default printer for your Macintosh.
