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Why does my Firefox browser crash on Macintosh?


If your Firefox browser crashed when you printed from Coupons.com, please try the following steps to resolve the issue:

1

Disable add-ons or plugins that you do not use or need.

  • Select Tools then Add-ons.
  • Under Plugins, select the plugins you wish to disable.
  • Select Never Activate in its drop-down menu.
  • If you are intending to print our coupons, please do NOT disable our Coupons Inc., Coupon Printer which is required for printing. Make sure this plugin is set to Always Activate.
  • Close the plugin window.
  • Exit the browser and relaunch.
  • Go back to the site and try printing a coupon.
3

Disable any unnecessary preset start-up programs.



Set your startup programs to minimal. Multiple programs that run quietly in the background when you first login to your machine can create slow performance and may crash your system.
Please check the following:

  • Go to System Preferences.

System_Preferences_-_Mac.png

  • Select Users & Groups.

Users_and_Groups_-_Mac.png

  • Select your user account and go to Login Items.
  • Click the minus icon to remove any programs you don't want to start automatically.
  • Please make a note of which programs you uncheck in case you need to add them back later.

Login_Items_-_Mac.png

  • Then go to MacHD\Library\StartupItems.

StartupItems_-_Mac.png

  • Check if the programs listed are necessary. Otherwise, this folder should be empty.
4

Reduce the number of browser sessions or tabs opened at the same time.

Set your Firefox browser sessions to minimal, one or two at the same time. Multiple browser sessions when launching your web browser can create slowness then eventually may crash your browser.

  • Select the Window menu. The number of sessions opened will appear at the bottom indicated by the red box in the image below. There should only be one or two listings.
  • Click the red circle on the left of your browser page to close any extra sessions.
  • Then click the ‘X’ to close any extra tabs opened.

FF_sessions_and_tabs_-_Mac.png

These steps are to help manage the preset tabs or sessions.

  • Under the Firefox menu, go to Preferences.

FF_menu_Preferences_-_Mac.png

  • Select the General tab.
  • Under the Startup section, select When Firefox starts: Show my home page or Show a blank page. The home page can be any website that your prefer.

FF_General_tab_-_Mac.png

  • Exit the browser and relaunch.
  • Go back to the site and try printing a coupon.
6

Check for Firefox browser and/or system updates or patches. If possible, use a different browser or update your browser to the latest version.


You may download the latest version of the browser from the links below:


Safari Safari       Firefox Firefox     Chrome Chrome







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